Mailing lists–what about blacklists?

This is for people who take part in multi-author promotions that run a competition where people sign up to be in the draw for a prize. The competition organiser will send you a list of mailing list subscribers. In addition, the organiser may keep a spreadsheet with a blacklist for email addresses who have filed spam reports or have otherwise been abusive.

This would be a good thing, right?

In principle, yes. It happens that competition entrant who has never taken part in any of these competitions didn’t read the fine print, and suddenly they start receiving a whole bunch of emails from authors claiming that they signed up for that mailing list. It happens at these people fly into fits of rage and send abusive emails to everybody.

Yes, seriously, the rudeness of people cannot be underestimated, nor their inability to read (often not so) fine print.

You do not want these people on your list and you would be best to unsubscribe them.

But what about the people who did not email anyone but who, according to someone’s mailing list provider, reported them for spam?

In the past, when I have had such lists provided by competition organisers, I searched for a couple of the addresses, and half the time, I found that some of them are engaged and valued subscribers who open my emails and sometimes even reply to me, or they may even be on my advanced readers team.

So what is up with that?

Well, like opens, spam reports are unreliable. I have had people I know supposedly report me for spam while knowing that they would never have done any such thing.

Internet service providers tend to be very nervous about spam, and while they filter out much of the deluge that washes across the Internet every day, they will also record false positives. Rather a lot of them, even.

So if you get handed a blacklist, I would absolutely remove people who have been in contact with members of your group and have sent them rants or abusive emails. But I would do nothing with people who have reported spam because they may not have deliberately reported anyone for spam at all. They may just have moved the email in the bin, and that can count as a spam report.

So let them come in, and give them an easy unsubscribe option.

If you have proper processes in place, your spam percentage will be quite low anyway, and it’s not worth worrying about if it means that you may also accidentally unsubscribe a good number of loyal readers.

The comments on this blog are closed, but this post is syndicated to my Facebook page, where you comment and ask additional questions.